EchoWear Return Policy

At EchoWear, your satisfaction is our priority. We understand that online shopping doesn’t always go as planned, and we’re here to ensure a smooth and hassle-free return process for those instances.

Time Frame for Returns

  • 7-Day Return Window: You have 7 days from the day you receive your items to initiate a return for most products, provided they are in new, unused condition and include the original packaging.

Eligibility for Returns

  • Eligible Products: You can return clothing, shoes, and accessories that are unworn, unwashed, undamaged, and have the original tags attached.
  • Non-Returnable Items: Due to hygiene concerns, undergarments, swimwear, and personal care items are not eligible for returns unless they are defective.

Process for Returns

  1. Initiating a Return: To start the return process, please reach out to our customer service team at the provided contact information.
  2. Return Authorization: Our team will provide you with a Return Authorization number and detailed instructions for returning your items.
  3. Shipping Costs: EchoWear is pleased to offer free return shipping, ensuring that your return process is as convenient as possible.
  4. Item Inspection: Upon receiving your return, the items will undergo an inspection to ensure they meet our return criteria.
  5. Refund Processing: Once your return is approved, a refund will be processed to your original payment method within 7-10 business days.

Exchange Policy

  • Exchanges: For exchanges (different size or color), please return the original item and place a new order for the replacement.

Defective or Incorrect Items

  • If you receive an item that is defective or not what you ordered, please contact us immediately. EchoWear will cover all associated shipping costs for the return of these items.

Contact Us

Our customer service team is committed to assisting you. If you have any questions or need help with your return, don’t hesitate to get in touch. We value your business and are eager to help you resolve any issues.

Thank you for shopping with EchoWear. We’re grateful for the opportunity to serve you and are here to ensure a positive shopping experience.